Our Focus Areas

MAKE IT EASIER FOR CUSTOMER TO ACCESS FRESH, HEALTHY AND SUSTAINABLE FOOD, FUEL AND CAR WASH OPTIONS

As a global provider of convenience, we put our customers first. We are constantly evolving to meet our customers’ on-the-go needs while acting responsibly by providing more environmentally friendly products and services.

WHY DOES CUSTOMER EXPERIENCE MATTER?

We serve over 9M customers each day in 26 countries and territories, providing fresh food and beverages, sustainable fuel and energy alternatives, car wash services, among other product offerings. In this context, we are continually evolving to meet our customers’ changing tastes and needs and to provide them with the best service possible.

Our customers are increasingly looking for more sustainable options including local, fresh as well as responsibly sourced foods. Across our business, we’ve been expanding our offer of healthy and sustainable choices, while continuing to pay close attention to food quality and safety.

As a fuel provider, we also have a key role to play in building a cleaner future. Customers expect us to provide cleaner energy options and lead the way toward alternative energy sources. We’re supporting the transition to renewable fuels by increasing our offers of biofuel blends, building our electric vehicle (EV) charging networks and adapting our stores to meet the needs of EV consumers. We’re also lowering our environmental footprint through upgrades to our car wash equipment to reduce chemical and water usage.

KEY INITIATIVES

• Fresh Food and Beverages
• Sustainable Fuel and Energy Alternatives
• Quality Car Wash Services

PRIORITY TARGET

• Fuel: 10% greater than global legislation related to renewable fuel by 2030. 12% reduction in fuel GHG footprint by 2025 from FY20.

PERFORMANCE HIGHLIGHTS

• 10.3% renewable fuel share in Europe CY19
• 35.6M litres of water saved through our car wash PurWater reclaim systems in North America in FY20

REDUCE OUR ENVIRONMENTAL FOOTPRINT, USE RESOURCES EFFICIENTLY, AND HELP PROTECT OUR PLANET

Environmental sustainability is an important priority for us. We are continually looking for innovative ways to use resources efficiently, reduce our carbon footprint and minimize the packaging and waste generated by our products and services.

WHY DOES ENVIRONMENTAL MANAGEMENT MATTER?

We recognize the global imperative to act on climate change and resource scarcity. With approximately 14,500 convenient locations worldwide, we have an opportunity to make a powerful contribution toward a cleaner future. Our focus is to minimize our store footprint by finding innovative ways to do more with less.

We work hard to reduce our energy consumption, conserve water and manage our packaging and waste responsibly. Through our energy efficiency upgrades and monthly store- level reviews, we have significantly reduced water and energy consumption in our stores. Furthermore, circular reduce-reuse- recycle concepts across our business have improved waste related to food, packaging, cups, straws and textiles.

By reducing our footprint and using resources efficiently, we can reduce costs, build competitiveness and improve our services offering.

KEY INITIATIVES

• Energy and Carbon Footprint
• Packaging and Waste

PRIORITY TARGETS

• Energy: 30% of our sites to be carbon neutral by 2030 and 20% average electricity consumption reduction per site by 2025 from FY20.
• Packaging and Waste: 100% of our packaging to be recyclable or reusable by 2030. Increase sustainable packaging in our foodservice and private brand consumable products by 25% by 2025 from FY20.

PERFORMANCE HIGHLIGHTS

• 3.2% average electricity reduction each year in North America, since FY14
• 34.0% reduction of coffee bean waste in North America in FY20

INVEST IN OUR PEOPLE’S SAFETY, FOSTER AN INCLUSIVE CULTURE AND PROVIDE FIRST-CLASS RETAIL-LEVEL TRAINING AND RECRUITMENT

Our worldwide community of people are at the heart of our business. It is their commitment, safety, motivation and talent that have made us a successful convenience store operator.

WHY DO PEOPLE MATTER?

We care about our people and take their safety and well-being very seriously. We continuously work to improve our policies, programs and tools to ensure all our employees and customers feel safe, secure, included, engaged and respected.

Workplace safety is one of our key priorities. In FY20, we worked to develop a global Health, Safety and Environment strategy and equip ourselves with better tools to reduce workplace safety incidents. Across our organization, we’ve also strengthened many of our training programs so that employees are better able to recognize and prevent safety risks.

We are also committed to being an inclusive, diverse and attractive employer. We want our employees to feel proud of what they do, who they work for and the difference they make. Our latest employee survey confirms that we are working in the right way, as it showed an increase in overall engagement and improvement in our respect for each other. We continue to support and inspire our people by offering training to help employees at all levels develop their skills and grow their careers with us.

KEY INITIATIVES

• Workplace Safety
• Talent Development
• Diversity and Inclusion
• Employee Engagement

PRIORITY TARGETS

• Workplace Safety: Zero harm for our people, customers, employees and suppliers by 2030. Decrease robberies and recordable work-related injuries by 50% by 2025 from FY20.

PERFORMANCE HIGHLIGHTS

• 55.1% reduction in robberies in Europe in FY20 since FY18
• 30.0% of women on our Board of Directors in FY20

MAKE A POSITIVE CONTRIBUTION TO THE LIVES OF PEOPLE IN THE COMMUNITIES WHERE WE OPERATE AND SOURCE OUR MERCHANDISE

We are committed to being a good neighbour by contributing to safe, healthy, and vibrant communities. In addition to supporting local community causes, we also contribute through strategic investments and partnerships to support youth and prevent crime.

WHY DOES COMMUNITY ENGAGEMENT MATTER?

Through our global network of stores, we are deeply rooted in our communities both large and small. This gives us the unique opportunity to make a real and meaningful difference in people’s lives, by doing our part to build vibrant, clean and safe communities.

We are not just a convenience store but a part of the neighbourhoods where we work and live. Our decentralized business model allows us to focus on what matters most to each local community. In FY19 and FY20, we supported a variety of projects and initiatives particularly in the areas of youth, health and education.

KEY INITIATIVES

• Supporting Our Youth and Children
• Investing in Health, Education and Safety

PERFORMANCE HIGHLIGHTS

• $11M+ in annual community investments in FY20

DRIVE STRONG VALUES-BASED CULTURE ADHERING TO HIGH STANDARDS OF ETHICAL CONDUCT AND COMPLIANCE

Anchored by our core values, we strive to conduct our business to the highest standards of ethical conduct and integrity, engaging our partners and transparently reporting as part of our commitment to be open about our business activities.

WHY DOES GOVERNANCE MATTER?

Embedding our values-based culture across our worldwide network is an integral part of our success. As we continue to grow our global brand, we are creating a common culture to unite our focus on becoming the world’s preferred destination for convenience and fuel.

Our business is rooted in our core values of PRIDE – People, Results, Improvement, Development and Entrepreneurship – as well as our Light of Day policy of respecting one another. These values are backed by strong leadership, a clear Code of Conduct, robust compliance systems and employee training programs. In FY19 and FY20, we revised several of our global and regional policies to provide greater clarity, align with new legislative requirements and ensure consistency across the organization.

Through our ongoing engagement with customers, employees and investors, we strive to understand their concerns and find innovative ways to grow. We also work with our suppliers to not only ensure their adherence to our company’s values and standards but also to find mutually beneficial solutions to environmental and social issues.

In many areas where we operate, our stores are designated as critical infrastructure to serve communities. During the COVID-19 crisis, we implemented our emergency response plans and procedures and very early created business continuity plans that allowed us to maintain our services while ensuring the safety and protection of employees and customers.

KEY INITIATIVES

• Governance Structure
• Stakeholder Engagement
• Responsible Procurement
• Emergency Response

PERFORMANCE HIGHLIGHTS

• 97.0% of our U.S. employees signing our Light of Day ethics policy in FY20
• 31 external supplier sustainability assessment in Europe FY20