MAKE IT EASIER FOR CUSTOMER TO ACCESS FRESH, HEALTHY AND SUSTAINABLE FOOD, FUEL AND CAR WASH OPTIONS
As a global provider of convenience, we put our customers first. We are constantly evolving to meet our customers’ on-the-go needs while acting responsibly by providing more environmentally friendly products and services.
WHY DOES CUSTOMER EXPERIENCE MATTER?
We serve over 9M customers each day in 26 countries and territories, providing fresh food and beverages, sustainable fuel and energy alternatives, car wash services, among other product offerings. In this context, we are continually evolving to meet our customers’ changing tastes and needs and to provide them with the best service possible.
Our customers are increasingly looking for more sustainable options including local, fresh as well as responsibly sourced foods. Across our business, we’ve been expanding our offer of healthy and sustainable choices, while continuing to pay close attention to food quality and safety.
As a fuel provider, we also have a key role to play in building a cleaner future. Customers expect us to provide cleaner energy options and lead the way toward alternative energy sources. We’re supporting the transition to renewable fuels by increasing our offers of biofuel blends, building our electric vehicle (EV) charging networks and adapting our stores to meet the needs of EV consumers. We’re also lowering our environmental footprint through upgrades to our car wash equipment to reduce chemical and water usage.
- Fresh Food and Beverages
- Sustainable Fuel and Energy Alternatives
- Quality Car Wash Services
- Fuel: 10% greater than global legislation related to renewable fuel by 2030. 12% reduction in fuel GHG footprint by 2025 from FY20.
- 10.3% renewable fuel share in Europe CY19
- 35.6M litres of water saved through our car wash PurWater reclaim systems in North America in FY20